Frequently asked questions
Can I take samples home?
Yes – we encourage this. Colours change in different lights and environments so it’s important you take samples home. What looks amazing in your friend’s place will not necessarily look good in your home.
Who does your laying? Do you use outside contractors?
We have used the same team of installers for a number of years now so you can be confident that the tradesperson in your home is experienced and competent. In fact, we are often asked if the layer who did their job “last time” can also do the job in their new home! Where we do need to call in additional contract labour, we only ever use people that we’ve used before and who we know will do a good job. In any event, all our work is guaranteed.
I’ve spilt something on my carpet!
You need to get on to this promptly – just click on the “Carpet Care” section and we’ll tell you how.
What methods of payment do you have?
Cash/Eftpos/Cheques/Mastercard/Visa or Electronic or Manual deposits directly into our Bank Account. You don’t need to make a special trip in to pay by Credit Card – can be done over the phone.
Do you offer finance?
We can arrange interest free finance with deferred payments through GE Creditline – talk to us about current promotions. Conditions may apply.
What about Warranties?
All manufacturers have their own warranties on their products and, in any event, you will be covered by the Consumer Guarantees Act. In addition to this, all our installations are guaranteed.
I’m in the middle of renovating…at what stage should I be doing my carpet and vinyl?
We are generally the last people on the job but you may need an estimate of price much earlier. If you have accurate plans, we are happy to do this for you. Remember also that many carpets and vinyls are imported so you need to allow plenty of time to avoid having last minute delays.
What do I do about getting a quote?
Just phone us on 04 3887969 or call into our Showroom at 7 Strathmore Ave, Wellington. If you have not yet chosen your product, it would be helpful to visit our Showroom first so that we can discuss your requirements with you. We will then arrange for our measure person to visit your home at your convenience. ALL OUR QUOTES ARE FREE OF CHARGE!